1ShopMobile.com 12 Months Warranty Program The objective of the Extended Warranty Program is to provide a flexible option for customer to obtain an extra product warranty beyond the original manufacturer warranty of the merchandise. By paying a very reasonable fee, customers can enjoy a warranty services for a period of 12 months. Terms & conditions 1. This 1ShopMobile.com Warranty service must be purchased at the same time with your items. This 1ShopMobile.com Warranty program is valid only for the original consumer purchaser only. It will not cover physical and non-physical damages, which include accident, use of supplies or parts not meeting the product's specifications, misuse other software application, damage due to shipment, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, removal, installation and set-up service charges by any third party, and failure to follow instructions supplied with the product. 2. i. We do have the right to decide whether we will offer repair, replace, or issue a credit voucher regarding on the defective unit. Our 1ShopMobile.com Warranty services do not apply to any product that has had its serial / IMEI number altered, defaced or removed. ii. Any defect occurring after the expiration of the warranty period is not accepted. iii. Before you return your items, you must contact us and obtain a Return Merchandise Authorization Number (RMA). Any returns sent without an RMA number will not be accepted by us. The customer is responsible for the package until it arrives at our offices. iv. When a return is authorized, please ship the return item via an insured carrier and obtain a tracking number for your package. As 1ShopMobile.com.com will not responsible for damages or loss incurred in shipping, we requested you securely pack the product in a box using bubbles wrap. Please return the entire defective product with all the accessories including original box. Missing items may cause the failure for the warranty procedure. Return shipping fee are responsible by the customers. v. We will cover the shipping fee for returning the terms to customers, it may take up to 21 workings day to process the warranty items. 3. i. Please contact us to access your warranty service. For contact details, please send your email to sales@1shopmobile.com ii. Our technical support representative will determine if your problem is covered under this warranty agreement.