You may return any new items purchased from 1ShopMobile.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 15 days of purchase. 1ShopMobile.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned items that is damaged through customer misuse, is missing parts, or is an unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. 1ShopMobile.com will not accept returns of any items more than 15 days after you receive the shipment.
Please noted that it may take a longer time for the delivery to Non-Metropolitan area. As there might be unexpected bad weather or traffic congestion and etc., it is recommended to take into consideration and place orders at least 3 days ahead. Please be informed that in case of the above matters, our Company will not be responsible for any special compensation. FedEx will only ship to major cities. If can't ship by FedEx, then it will automatically change to ship by other couriers (DHL, UPS, or Yamato Transport).
Please do not modify the Operating System (OS)!
If any defects occurred and the customer has modified the Operating System, customer has to bear the responsibility and 1ShopMobile.com will not be responsible to provide any repair / refund / exchange services.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use EMS or FedEx "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
You are responsible for return shipping charges to 1ShopMobile.com, 1ShopMobile.com will bear the cost of shipment of the replacement item to you. Unfortunately, we are unable to offer our everyday low prices and absorb the full cost of handling return shipments. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
Please be informed that we are a mobile phone reseller and not the manufacturer, we will ensure that all phones are in brand new condition and no problem in operation before we send out.
Please be informed that any malfunction caused by the modification of hardware, software installation from Google's Play, Apple's Apps Store and etc. will void the 15 days dead on arrival warranty and it will not be covered. In this case, we cannot provide any refund, exchange of goods or repairing service Free of Charge. If repairing is needed, a repairing fee will be charged.
If you have any special requests regarding with your order, please email us together with the Amazon Pay order number right after you have placed an order.